PBXperience Hosted PBX Business Phone System

Our PBXperience service is the perfect modern replacement for an aging, outdated business phone system, or for a new company that desires cutting-edge features and best-in-class support and service, without a large up-front expense to purchase equipment. Designed primarily for businesses with 20 stations or fewer, PBXperience can scale anywhere between 1 and 5000 stations depending upon your specific business needs. PBXperience is especially useful for a distributed company which does not have a centralized office where employees work, has employees in multiple office locations or with employees who work from home.

Until recently, the legacy model for business telephones involved paying a telephone carrier each month for phone service, buying a business phone system for your office, paying a consultant to help setup the phone system to meet your business goals and train your staff to use the system, and then also paying a company monthly or annually to support and maintain that system. The concept of Hosted PBX combines all of those functions and expenses into one, and consolidates them all into one service provider who handles the whole experience. This is PBXperience. Here are some of the benefits of PBXperience:

• While many telecom companies offer only the lowest level of quality, we offer five distinct levels of quality and reliability for voice telecommunications services. This permits each subscriber to pick the best budget/quality/reliability balance for the needs at hand. The five levels of quality are:
  1. Voice over two redundant private transport circuits provides a diverse circuit path from one or more customer locations to our redundant primary and secondary Carrier Switching Centers. In this configuration, voice traffic never travels across the internet, and a failure of one of the circuits or at one of our Centers would not cause a service outage. During a failure, calls would automatically use the redundant path. This configuration meets privacy and security standards such as HIPAA and Payment Card Standards, and is not vulnerable to internet-based attacks such as DDoS. This configuration provides a Service Level Agreement and carrier-grade voice service is guaranteed.
  2. Voice over private transport circuit, with secure internet backup provides the same redundancy as level 1, except that the secondary service path uses the subscriber’s internet connection to reach our secondary Carrier Switching Center instead of a secondary private circuit. If the primary circuit or Center is down, calls will automatically route through the secondary as long as the subscriber’s internet connection is working. This configuration meets privacy and security standards such as HIPAA and Payment Card Standards, and is not vulnerable to internet-based attacks such as DDoS except in the unlikely event that the primary circuit is down. This configuration provides a Service Level Agreement and carrier-grade voice service is guaranteed.
  3. Voice over private transport circuit provides a reliable, non-internet connection to our Primary Carrier Switching Center but not to our secondary Center. In the event of an outage, inbound calls can still be forwarded to cellphones during the outage manually or instead setup in advance to occur automatically. This configuration meets privacy and security standards such as HIPAA and Payment Card Standards, and is not vulnerable to internet-based attacks such as DDoS. This configuration provides a Service Level Agreement and carrier-grade voice service is guaranteed.
  4. Voice over Encrypted Internet Connection uses the subscriber’s internet connection for voice service, which means that quality problems with the internet connection could cause quality issues with voice services. This configuration meets privacy and security standards such as HIPAA and Payment Card Standards, but it is vulnerable to internet-based attacks such as DDoS which could impair internet and voice services. This configuration provides no Service Level Agreement and carrier-grade voice service cannot be guaranteed.
  5. Voice over Internet uses the subscriber’s internet connection for voice service, which means that quality problems with the internet connection could cause quality issues with voice services. This configuration does not meet privacy and security standards such as HIPAA and Payment Card Standards because it transmits telephone calls over the internet without encryption, where they may be intercepted by third parties. This service is also is vulnerable to internet-based attacks such as DDoS which could impair internet and voice services. This configuration provides no Service Level Agreement and carrier-grade voice service cannot be guaranteed.
• Using our PBXperience Mobile Smartphone app, iOS and Android users can make and receive phone calls and exchange SMS/MMS text messages using your PBXperience phone number without disclosing the user’s cellphone number
• Each station on the system can be placed anywhere there is a reliable internet connection
• Next-Generation 911 Emergency Services works properly for each station, so that the station will reach the proper responding agency when dialing 911 and the agency can determine the location of the caller within the building.  A site manager is also notified whenever 911 is dialed, so that the company can respond quickly to an emergency before first responders arrive
• We can provide inbound phone numbers in virtually any city in the US that ring directly to PBXperience
• We can provide one or more toll-free numbers that ring directly to PBXperience
• Never a busy signal. PBXperience can handle any volume of calls that might come in
• We will work with you to setup inbound call flows exactly as you desire, such as Interactive Voice Response and workgroups
• Your Interactive Voice Response prompt and other system prompts are professionally recorded
• A dial-by-name directory for callers to locate their party can be provided
• All stations on the system can dial each other by station number
• Busy Lamp Fields (BLF) are provided on each phone for speed-dial and so that each user can see the status of others
• Each station has a Direct Inward Dial number (DID) for callers who want to dial directly to their station
• Each station can send its DID number as its callerID, or can use the company main number when dialing out
• CallerID Name may be set on a per-station basis and works properly for inbound and outbound calling
• Voicemail transcription service is provided for each station via email, or voicemails can be played on the phone or portal
• Music on Hold is provided with PBXperience, and we pay the music licensing fees
• Our Call Recording service is available to add to PBXperience
• Our SmartMail FAX service is provided free with each PBXperience station
• Both our outbound conferencing and inbound conference bridging solutions are included with PBXperience
• 24/7 repair service is provided with PBXperience, provided directly by our non-outsourced support staff
• Call detail records of all inbound and outbound calls may be viewed in our portal or exported to Excel
• Video calling is an available option with PBXperience with purchase of a video-enabled telephone. Video calls can be made within the system, and also externally to other systems which support the video calling standard.