Hosted PBX Business Phone System

PBXperience is a fully managed, hosted phone system that delivers enterprise-grade communications without the cost and complexity of purchasing, maintaining, and supporting an on-premises PBX. 

Our PBXperience service is the perfect modern replacement for an aging, outdated business phone system, or for a new company seeking cutting-edge features and best-in-class support and service without a large upfront equipment purchase.  Designed for businesses of all sizes, PBXperience scales from a single user to more than 5,000 stations. It is an ideal solution for organizations with multiple offices, remote employees, or hybrid workforces, as well as businesses seeking a modern replacement for an aging phone system. This is PBXperience.  

The PBXperience Advantage 

Traditional business phone systems often require: 

• Monthly telephone service from a carrier 
• Significant upfront equipment purchases 
• Professional installation and configuration 
• Ongoing maintenance contracts 
• Separate support providers 

PBXperience combines all of these functions into a single, fully managed service from one provider. We handle the infrastructure, support, maintenance, and ongoing management so you can focus on running your business. 

Choose the Right Level of Quality and Reliability 

Unlike providers that offer only one service model, PBXperience offers five levels of voice service quality and reliability. This allows businesses to choose the balance of performance, security, and budget that best fits their needs. Below are our five reliability and quality levels, listed from highest to lowest.

Level 1: Fully Redundant Private Voice Network  Our highest level of reliability.  • Voice traffic never travels across the internet, and a failure of any circuit or at any of our Centers would not cause a service outage.  • Diverse routing paths  • Redundant carrier switching centers • Automatic failover during outages  • HIPAA and PCI-compliant architecture  • Not vulnerable to internet-based attacks  • Service Level Agreement (SLA) included  • Carrier-grade service guaranteed

Level 2: Private Circuit with Secure Internet Backup  Enhanced redundancy with internet failover.  • Primary private transport circuit  • Secure internet backup path • Automatic failover • HIPAA and PCI-compliant  • SLA included  • Carrier-grade service guaranteed

Level 3: Private Circuit  Reliable non-Internet voice connectivity.  • Dedicated private transport connection  • Manual or automatic call forwarding during outages • HIPAA and PCI-compliant  • SLA included  • Carrier-grade service guaranteed

Level 4: Encrypted Voice over Internet  Secure voice service over your internet connection.  • Encrypted communications  • HIPAA and PCI-compliant  • Dependent on internet quality  • No SLA  • Vulnerable to internet disruptions and DDoS attacks

Level 5: Standard Voice over Internet  Basic internet-based voice service.  • Uses existing internet connection • Dependent on internet quality • No encryption • No SLA • Does not meet HIPAA or PCI requirements

Key Features 

Work From Anywhere  • Mobile app for iOS and Android • Send and receive SMS/MMS messages • Make and receive calls using your PBXperience business number  • Keep personal cellphone numbers private  • Stations can be located anywhere with a reliable internet connection	Advanced Call Management  • Interactive Voice Response (IVR) prompt • Custom call routing and workgroups  • Dial-by-name directory  • Unlimited inbound call capacity in virtually any city in the U.S.  • Busy Lamp Fields (BLF) are provided on each phone for speed dial  • Direct Inward Dial (DID) numbers for each station
Professional Communications  • Professionally recorded greetings and prompts  • Custom caller ID settings • Music on Hold included, and we pay the licensing fees  • Toll-free numbers that ring directly to PBXperience • Local phone numbers available in virtually any U.S. market	Business Continuity  • Automatic failover options  • Call forwarding during outages • Distributed workforce support  • No busy signals during high call volumes
Voicemail & Messaging  • Voicemail transcription available via email  • Portal-based voicemail management • Phone-based voicemail access  • SMS and MMS messaging support	Collaboration Tools   • Audio conferencing included • Outbound and inbound conference bridging solutions included • Optional video calling capabilities
Reporting & Management  • Call detail records and reporting  • Exportable call detail records  • Online management portal	Additional Services  • SmartMail FAX service free with every station • Call Recording service available as an add-on  • 24/7 repair service  • Support provided directly by our in-house staff  • No outsourced technical support

Next-Generation 911 Emergency Services 

PBXperience includes Next-Generation 911 (NG911) capabilities. 

When a user dials 911: 

• Calls are routed to the appropriate emergency response agency
• Location information can identify the caller’s location within the building
• Designated site managers receive notification of emergency calls
• Organizations can respond quickly before first responders arrive 

Ready to Modernize Your Business Communications? 

Whether you have one employee or thousands, PBXperience provides the flexibility, reliability, and advanced features needed to support today’s business communications. 

Contact Communications Authority to discuss the right PBXperience configuration for your organization.