PBXperience

PBXperience Hosted PBX Business Phone System

Our PBXperience service is the perfect replacement for an aging, outdated business phone system, or for a new company that desires cutting-edge features, best-in-class support and service, without any large up-front expense to purchase equipment. Designed primarily for businesses with 20 stations or fewer, PBXperience can scale anywhere between 1 and 500 stations depending upon your specific business needs. PBXperience is also perfect for a distributed company which does not have a central office where its employees work, has employees in several locations or with employees who work from home.

Until recently, the legacy model for business telephones involved paying a telephone carrier each month for phone service, buying a business phone system for your office, paying a consultant to help setup the phone system to meet your business goals and train your staff to use the system, and then also paying a company monthly or annually to support and maintain that system. The concept of Hosted PBX combines all of those functions and expenses into one, and consolidates them all into one service provider who handles the whole experience. This is what PBXperience does. Here are some of the benefits of PBXperience:

  • Now you can take your extension with you anywhere! Mobile Extension feature is now included at no extra cost, using the Acrobits Softphone for Android, iPod, iPhone or iPad
  • Each extension on the system can be placed anywhere there is a reliable internet connection
  • Our exclusive PBX SafetyNet and Cellular Backup products provide reliable service even if your internet connection fails
  • 911 Emergency Services works properly for each station, so that the station will reach the proper agency when dialing 911
  • We can provide inbound phone numbers in any city in the US that ring directly to PBXperience
  • We can provide one or more toll-free numbers that ring directly to PBXperience
  • Never a busy signal. PBXperience can handle any volume of calls that might come in
  • We will work with you to setup inbound call flows exactly as you desire, such as auto-attendants, workgroups, or queues
  • We can have your auto-attendant and other greetings professionally recorded to match the system greetings voice
  • A dial-by-name directory for callers to locate their party is provided
  • All stations on the system can dial each other by extension number
  • Busy Lamp Fields (BLF) are provided on each phone for speed-dial and so that each user can see the status of others
  • Each station has a Direct Inward Dial number (DID) for callers who want to dial directly to their extension
  • Each station can send its DID number as its callerID, or can use the company main number when dialing out
  • CallerID Name may be set on a per-station basis and works properly for inbound and outbound calling
  • Follow-Me feature is provided for each extension, where the user can specify numbers to follow to when out of the office
  • Voicemail-to-email service is provided for each extension, and voicemails can be heard on the phone or in email
  • Music on Hold is provided with PBXperience, and we pay the music licensing fees
  • Our Call Recording service is available to add to PBXperience
  • Our SmartMail FAX service is provided free with PBXperience
  • Both our outbound conferencing and inbound conference bridging solutions are provided free with PBXperience
  • 24/7 Support and Repair are provided with PBXperience, provided by local, non-outsourced support staff
  • Call records of all inbound and outbound calls may be viewed in our portal or exported to Excel

PRICING (lower pricing available for systems larger than three extensions):

  • PBXperience Extension (includes commercial-grade phone)
    • 40.00/mo
    • 0.00/minute inbound
    • 0.00/minute outbound local
    • 0.05/minute outbound non-local
  • PBXperience Extension (customer-purchased phone)
    • 30.00/mo
    • 0.00/minute inbound/outbound local
    • 0.05/minute outbound non-local
  • Forwarding-Only PBXperience Extension (forwards to outside number)
    • 25.00/mo
    • 0.00/minute inbound/outbound local
    • 0.05/minute outbound non-local
  • Auto-Attendant or inbound call workgroup (free with 3 or more extensions)
    • 10.00/mo
  • Cellular Backup Service (no usage charges)
    • 35.00/mo per line
    • 99.00 one-time equipment charge
  • One-time Ordering/Change Charge
    • 25.00 per extension or attendant